近日，FAAM中國(guó)的售后團(tuán)隊(duì)接到客戶(hù)的電話(huà)，反饋電池在使用的過(guò)程中存在電池續(xù)航不足，充電時(shí)間短等問(wèn)題。

Recently,FAAM China's after-sales team received a call from a customer,reportingthat there were problems such as insufficient battery life and short charging time during the use of the battery.

對(duì)于客戶(hù)反映的問(wèn)題，F(xiàn)AAM中國(guó)的售后服務(wù)團(tuán)隊(duì)在了解電池運(yùn)行狀況和可能存在的問(wèn)題之后，迅速安排技術(shù)人員趕赴現(xiàn)場(chǎng)，對(duì)電池設(shè)備進(jìn)行全面細(xì)致的檢查測(cè)試及維護(hù)，協(xié)助客戶(hù)妥善解決了問(wèn)題。

After understanding the battery operating status and possible problems, FAAM China'safter-sales service teamquickly arranged technicians torushto the scene, carried out comprehensive and detailed inspection, testing and maintenance of battery equipment, and assisted customers to properlysolvethe problems.

FAAM AGV電池

為確保電池后續(xù)的正常運(yùn)行，F(xiàn)AAM中國(guó)的技術(shù)人員向客戶(hù)詳細(xì)地講解了使用電池的注意事項(xiàng)以及日常保養(yǎng)知識(shí)，客戶(hù)對(duì)這次及時(shí)且高效的維修服務(wù)也表示了高度的認(rèn)可。

In order to ensure the subsequent normal operation of the battery, the technical staff of FAAM Chinaexplainedtheprecautionsanddaily maintenance knowledgeof the battery to the customer in detail, and the customer expressed highrecognitionof the timely and efficient maintenance service.

售后服務(wù)保障，不僅僅是對(duì)產(chǎn)品的維護(hù)和支持，更是一種承諾、一種責(zé)任。成立至今，F(xiàn)AAM中國(guó)終堅(jiān)持以客戶(hù)為中心，時(shí)刻準(zhǔn)備著為客戶(hù)的能源需求提供最好的方案，不斷提升自身售后服務(wù)保障水平，為客戶(hù)提供全方位、更高效、更優(yōu)質(zhì)的服務(wù)體驗(yàn)。

After-sales service guarantee is not only themaintenanceandsupportof the product, but also acommitmentand aresponsibility. Since its establishment, FAAM China has always adhered to the customer as thecenter, always ready to provide the bestsolutionfor customers' energy needs, constantlyimproveits after-sales service guarantee level, and provide customers with a comprehensive, more efficient and betterservice experience.

FAAM集團(tuán)在1974年成立于意大利中部東海岸Monterubbianos鎮(zhèn)，是SERl集團(tuán)旗下歐洲最重要的鉛酸電池、啟動(dòng)電池、鋰電池及環(huán)保車(chē)制造商。

2006年，總部投資700萬(wàn)歐元，在江蘇宜興成立了宜興法阿姆工業(yè)電池有限公司。引進(jìn)先進(jìn)設(shè)備，沿用歐洲工藝，為中國(guó)市場(chǎng)提供優(yōu)質(zhì)、高效、清潔的各類(lèi)電池產(chǎn)品。

FAAM group,founded in 1974 in a beautiful east coastal town Monterubbiano in middle of Italy belongs to SERI group.

In 2006，F(xiàn)AAM headquarter invested 7 million Eur setting up Yixing FAAM Industrial Batteries Co.，Ltd in Yixing China which introduced the world's most equipment and Europe's technology,and provides all kinds of high quality,efficient and clean batteries for world market.